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What are your business hours?
We operate within normal weekly business hours from 8:00 am to 8:00 PM - I am available (though not always working at my desk). On weekends, emails are answered and documents are processed and sent but handling of non-time sensitive documents are on a case by case basis. I have been known to take my laptop to baseball parks and football fields while watching my grandkids play sports. I will let you know if I can help you right away or if I will need to get back to you.You can easily reach our office via phone, email, and text.
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Do you have contact with my client?
That is totally optional and up to you! We do find that having direct communication with the client does significantly streamline the process, so please keep that in mind. Also, we do keep you informed of any communication and will copy you on all emails with your client.
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Are my files secure and confidential?
Yes! We use a tool called JotForm to collect your information and it is very secure. We do not share your information with anyone and we have strict guidelines to keep your information and your client's information safe.
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What do I do if I lose the file?
We securely store your files on a backup drive, so in the event of a file loss, please reach out for a backup copy. We will keep these files for up to 5 years.
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Can you help with a transaction I have already initiated?
Yes! Of course! We'd love to help you out and take over the transaction.
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How will you keep me updated?
We use TC Docs which is a Transaction Management Software. It keeps deadlines and dates for us as well as all the contract details. We can send educational and reminder emails to clients, status emails to you and summaries of transactions to Title, Lenders, and the other agent in your deal. Rest assured, we are trying to make this as easy on YOU as possible!
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Do I still have to pay if the transaction is cancelled?
The short answer is no. Life happens and deals fall through. We understand.
If a contract falls through, there is no invoice sent. It will be considered a Canceled Contract. If it is your Listing and it goes back under contract, it will be considered a new contract and we will start over as a new Transaction. Again, we get paid when you get paid.
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Why do I need a transaction coordinator?
We understand the challenging parts of real estate! You didn't sign up to chase signatures! On average it takes 19 hours of your time for just one transaction. Wouldn't you like to use that time to generate more listings and sales or spend more time with your family? Give your clients that concierge experience by letting us take care of your paperwork needs so you can do more of what you love!
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What if we are not geographically close?
No worries at all! We do all of our work online so we are able to serve you in the easiest, most efficient way possible!
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What am I, the Agent, responsible for?
- Provide a full and complete checklist of documents required by your broker.
- Communicate with me on all changes or updates in the transaction.
- Schedule inspections and negotiate repairs.
- Negotiate any changes in the contract and communicate any deadline changes to your TC
- Review Preliminary closing documents and work with your client to understand
- Provide exact wording you prefer on any addendums, amendments, or in Special Stipulations.
- Timely payment of invoices sent to you after tasks are complete or a contract closes.
